1. Introduction
Welcome to Foodiee Delivery ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery mobile application and related services.
By using our app, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our app.
2. Information We Collect
2.1 Personal Information
We may collect the following personal information:
- Account Information: Name, phone number, email address
- Location Data: Your current location for delivery services
- Payment Information: Payment method details (processed securely through third-party payment processors)
- Order History: Details of your food orders and preferences
- Device Information: Device type, operating system, unique device identifiers
2.2 Automatically Collected Information
We automatically collect certain information when you use our app:
- Usage data and analytics
- App performance and crash reports
- IP address and network information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide food delivery services and process orders
- Account Management: To create and manage your account
- Communication: To send order confirmations, delivery updates, and customer support messages
- Location Services: To provide accurate delivery services and restaurant recommendations
- Payment Processing: To process payments and prevent fraud
- Improvement: To improve our app, services, and user experience
- Legal Compliance: To comply with applicable laws and regulations
4. Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our app and providing services
- Restaurants and Delivery Partners: We share necessary order information with restaurants and delivery partners to fulfill your orders
- Legal Requirements: We may disclose information if required by law or to protect our rights and safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication mechanisms
- Secure payment processing through trusted providers
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Location Services
Our app requires access to your location to provide accurate delivery services. We use your location data to:
- Show nearby restaurants and delivery options
- Calculate delivery times and fees
- Provide real-time delivery tracking
- Improve our service accuracy
You can control location permissions through your device settings. Disabling location services may limit app functionality.
7. Push Notifications
We may send push notifications to keep you informed about:
- Order status updates
- Delivery confirmations
- Promotional offers (with your consent)
- App updates and maintenance
You can manage notification preferences in your device settings or within the app.
8. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-out: Opt out of marketing communications
To exercise these rights, please contact us using the information provided below.
9. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When we no longer need your information, we will securely delete or anonymize it.
10. Children's Privacy
Our app is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Sending you a notification
- Updating the "Last Updated" date
Your continued use of the app after any changes constitutes acceptance of the updated Privacy Policy.
12. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.